Indian global capability centres (GCCs) are increasingly investing in artificial intelligence (AI) upskilling and reskilling for their existing employees. The move comes as organisations prepare for a wider AI-driven shift in work and look to build teams that can contribute to business outcomes more quickly.
Rather than relying only on hiring from information technology (IT) services firms and technology product companies, GCCs are focusing on developing AI capabilities within their current workforce. This approach is intended to help them assemble teams that can deliver immediate business impact.
Why GCCs are focusing on reskilling
The growing use of AI is expected to change the composition of workforces, with many lower-level jobs facing automation. That prospect is increasing the importance of preparing employees for roles that require AI proficiency.
For GCCs, retraining and reskilling offer a way to respond to this change through internal workforce development. The effort is part of a broader attempt to make their teams more prepared for future business requirements.
The hiring shift
External recruitment from IT services and technology product companies remains one possible way to obtain AI talent. However, the increasing focus on internal capability-building shows that GCCs are not looking to depend solely on that route.
By improving the AI skills of existing employees, these centres are seeking to create teams aligned with their business needs and able to produce results without relying only on outside hiring.
What this means for employees
The changing approach places greater emphasis on learning AI-related skills. Employees are being prepared to become proficient in the technology as GCCs respond to the possibility that automation will reshape many lower-level positions.
The central challenge for these centres is therefore not limited to recruiting people with AI experience. It also involves helping their current workforce adapt as the role of artificial intelligence in business expands.
Conclusion
Indian GCCs are responding to the AI wave by placing greater weight on internal upskilling and reskilling. Their aim is to build AI-capable teams that can create immediate business impact while preparing for automation-related changes in lower-level work.
Frequently Asked Questions
Q. What are Indian GCCs doing to prepare for AI?
They are increasingly retraining and reskilling employees to become proficient in artificial intelligence.
Q. Are GCCs relying only on external AI hiring?
No. They are also developing AI capabilities within their existing workforce rather than depending only on recruitment from IT services and technology product companies.
Q. Why is AI reskilling becoming important for GCC employees?
Many lower-level jobs may be automated as AI adoption grows, increasing the need for employees to develop AI-related capabilities.
Q. What is the business goal of this workforce shift?
GCCs want to build teams that can deliver immediate business impact.
Q. Which companies have traditionally been a source of external talent?
IT services companies and technology product companies are identified as external hiring sources.
Q. What wider change is influencing GCC workforce planning?
The expanding AI wave is prompting GCCs to prepare their workforce for changing business and employment needs.
